Question 1

What is the minimum deposit to start?

Accepted Answer

You can open and fund your account starting at ₱15,000 min. You are welcome to add more to your portfolio as your investment plan moves forward.

Question 2

How do I withdraw my money?

Accepted Answer

Request a withdrawal anytime from your dashboard. Funds are sent back to your chosen payment method, subject to standard processing times.

Question 3

Is my capital safe?

Accepted Answer

Your account is protected with industry-standard security and identity checks. As with all investing, capital is at risk and portfolio values can rise or fall.

Question 4

How long does it take to get started?

Accepted Answer

Most members finish signing up in just a few minutes. Once your first deposit settles, you can begin your investment plan right away.

Question 5

Are there any surprise charges?

Accepted Answer

All costs are displayed clearly before you commit. You will see exactly what applies to your plan — nothing hidden or unexpected.

Question 6

What is the minimum age requirement?

Accepted Answer

You must be at least 18 years old to open an account and invest. We will verify your age and identity as part of the registration process.

Question 7

What payment methods can I use?

Accepted Answer

We accept debit cards, credit cards, bank transfers, e-wallets and selected digital assets. You will see all available methods at the deposit page.

Question 8

When can I reach customer support?

Accepted Answer

Our team is available Monday to Friday, 9:00 to 18:00, and will reply to your question within one business day.

Question 9

How is tax handled on my earnings?

Accepted Answer

Any tax owed on your investment returns depends on your country's rules and is your responsibility. Keep your own records and consult a qualified tax professional.

Question 10

What is KYC verification?

Accepted Answer

KYC (Know Your Customer) is a standard identity check required by law. It protects your account and is part of opening any legitimate investment account.

Question 11

Do I need investing experience?

Accepted Answer

No. Every member works with a personal financial analyst who guides you from day one, so no prior market knowledge is needed.

Question 12

Who makes the investment decisions?

Accepted Answer

A dedicated financial analyst, backed by AI technology, manages your portfolio around your goals and comfort level. Decisions remain human-led.

Question 13

Is the platform regulated?

Accepted Answer

Yes — Digital Gold meets the standards of the Securities and Exchange Commission (SEC-PH) and Bangko Sentral ng Pilipinas (BSP).

Question 14

Can I add money to my account later?

Accepted Answer

Yes. You can deposit more at any time and adjust your investment plan with your analyst as your objectives change.

We are here to help beginners.

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